Ibis Budget Newcastle is looking for a Guest Service Agent to join this ever thriving and exciting setting. Ibis Budget Newcastle has 79 Rooms located on the corner of Thomas Street and Lake Road in the suburb of Wallsend, the hotel is a perfect one stop destination when traveling through to Sydney, Hunter Valley or as respite heading towards Brisbane. At Ibis Budget Newcastle our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!
Job Description
Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
Be an advocate of ALL: Accor’s loyalty program to non members
Checking guests in and out Maintaining accurate guest accounts
Taking bookings, providing helpful information & entering reservations
Answering guests queries in a timely and effective manner.
Addressing guest requests and handling guest complaints in a positive manner.
Liaise with inter departments to assist guest and advise of room moves
Roster includes working morning, afternoon, evening and overnight shifts
Qualifications
Previous hotel front office reception experience preferable
Qualified telephone manner and exceptional customer service skills
Excellent communication, interpersonal and time management skills
A friendly and positive can-do attitude who enjoys working in a team
Previous experience Opera desirable not essential
Additional Information
What is in it for you
ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
📌 Guest Service Agent Hotel Receptionist Bar Beach
🏢 AccorHotel
📍 Bar Beach
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