Customer Service Officer Sydney CBD | 12 October to 18 December **** | Potential Extension
We are seeking experiencedCustomer Service Officersto join a fast-paced contact centre supporting a confidential organisation within the healthcare sector.
What's on offer
Temporary assignment fromOctober to December **** (Potential for the assignment to be extended)
$*****p/h + Super
Full time, Monday to Friday, 9am–5pm
Convenient Sydney CBD location
Valuable experience within the healthcare sector
Structured onboarding and a supportive team workplace
An opportunity to develop your contact centre, administration and stakeholder service experience
This temporary assignment will involve managing a high volume of registration-related enquiries from healthcare professionals.
It would suit experienced contact centre professionals as well ashealth graduateslooking to gain valuable experience in a professional, service-focused environment.
Key Responsibilities
Respond to enquiries via phone, email and web channels in accordance with established guidelines
Assist healthcare professionals with registration-related enquiries
Accurately record customer interactions and update information within internal systems
Meet performance expectations relating to call handling, schedule adherence, productivity and quality
Escalate or refer complex enquiries to the appropriate team
Adapt your communication style to support customers from diverse backgrounds
Maintain strict confidentiality when managing sensitive information
Contribute to continuous improvement initiatives across the contact centre
Participate in coaching, feedback and performance development activities




Information and Records Management
Maintain accurate and up-to-date records within internal systems
Ensure documentation complies with relevant policies, procedures and legislative requirements
Manage electronic files in line with established records management standards
Complete data entry with a high level of accuracy and attention to detail
About You
To be successful, you will ideally have:
Previous experience in a contact centre or high-volume customer service environment
Strong verbal and written communication skillsThe ability to work effectively in a fast-paced, KPI-driven workplace
Excellent attention to detail and accurate data-entry skills
A professional, reliable and customer-focused approach
Confidence managing challenging or complex enquiries with empathy
Availability to commence on12 October ****
Applications are also encouraged from recent health graduates with strong customer service, communication and administrative skills who are interested in developing their experience within the healthcare sector.
We look forward to hearing from you!
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via @dfp.com.au or ***** and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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📌 Call Centre Operator (New South Wales)
🏢 Dfp Recruitment
📍 New South Wales