Customer Service & Operations Coordinator
Join the future of luxury eyewear distribution.
Proper Goods is seeking a highly organised and customer-focused Customer Service & Operations Coordinator to join our Brookvale team.
This is a unique role that combines customer service, inventory management, warranty coordination and operational support.
You'll be part of a small, high-performing team where no two days are the same, helping ensure our customers receive exceptional service while supporting the flow of premium eyewear brands across Australia and New Zealand.
If you enjoy solving problems, keeping things organised, working with systems and delivering great customer experiences, we'd love to hear from you.
About Us
Proper Goods is a modern eyewear distributor representing some of the world's most respected independent eyewear brands, including Mykita, Moscot, Garrett Leight, Ahlem, Lunor and more.
We challenge industry norms through exceptional service, operational excellence and a passion for premium products.
Our team is ambitious, collaborative and committed to continuous improvement.
The Role
Reporting to the Operations Manager, you'll play a key role across both customer service and operations.
Customer Experience
Respond to customer enquiries via phone and email
Process orders and assist with product enquiries
Coordinate warranty claims, repairs and returns
Provide after-sales support and follow customer issues through to resolution
Maintain accurate customer records and system notes
Work closely with our sales team to support customer success
Operations & Inventory
Receive and process inbound stock deliveries from international suppliers
Perform product quality control checks and inventory verification




Process supplier returns, repairs and warranty replacements
Assist with stock control and inventory accuracy
Support regular stocktakes and inventory audits
Coordinate freight and shipment enquiries where required
Maintain a clean, organised and efficient operational environment
Team Support
Cross-train across customer service and inventory functions
Provide leave and peak-period coverage for teammates
Support continuous improvement initiatives across operations
What You'll Bring
Previous experience in customer service, operations, logistics, inventory, retail operations or a similar role
Excellent communication skills and a professional phone manner
Robust attention to detail and organisational skills
Confidence working with systems, ERPs and inventory software
A proactive, solutions-focused approach
Ability to manage multiple priorities while maintaining accuracy
A positive attitude and willingness to learn
Highly Regarded
Experience with inventory management or stock control
Experience processing returns, warranties or repairs
Experience working in wholesale, distribution, retail or e-commerce businesses
What We Offer
Competitive salary
Employee Profit Share Program
Employee discounts on luxury eyewear
Ongoing training and development
Career growth opportunities within a growing business
Supportive and collaborative team environment
At Proper Goods, we believe great people thrive when given trust, responsibility and the opportunity to make an impact.
If you're looking for a role where you can build skills across customer service, operations and inventory management while representing some of the world's most exciting eyewear brands, we'd love to hear from you.
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📌 Customer Service & Operations Coordinator (New South Wales)
🏢 Proper Goods
📍 New South Wales