Qantas Airways is seeking a Senior Manager Quality & Compliance - Contact Centres to lead the end-to-end quality, compliance and continuous improvement framework across our Contact Centre operations at Mascot Head Office in Sydney.
The role partners with in-house teams and outsourced partners to embed robust controls, drive improvements and reduce risk while delivering superior customer experiences.You will own data-driven governance, enable AI-enabled quality solutions and work with seniorQuality & Compliance Leader - Contact Centres Sydney, NSW, AU
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