Company Description
Join
us at Accor,
where
life pulses
with
passion!
Hospitality is a Work of Heart at Accor.
Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
Batman's Hill on Collins is a 4-star Accor hotel in Melbourne, offering an ideal city stay for corporate, leisure and group travel guests.
We are conveniently located in the heart of Melbourne's CBD, right opposite Southern Cross Station.
The hotel features 190 rooms and apartments, a fully equipped conference centre, restaurant and bar.
Offering impeccable service and a welcoming atmosphere, Batman's Hill on Collins is the ideal venue for guests visiting the city for leisure or work.
As a Guest Service Agent, you will be responsible for welcoming guests, assisting with check-in and check-out, responding to enquiries, sharing information about the hotel and providing local tourism, dining and entertainment recommendations.
We are looking for a friendly and enthusiastic team member who is passionate about creating memorable guest experiences and delivering exceptional service.
Hospitality
is
a
work
of
heart
,
Join
us and
become
a
Heartist
®.
Job Description
Casual Guest Service Agent
Be the first point of contact and greet guests with a warm welcome every time
Make the check-in, check-out process run smoothly




Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
Ensure the security of our guests and their possessions
Handle guest complaints in a positive manner and escalating as required
Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
Qualifications
Previous customer service or hospitality experience highly regarded
The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends or public holidays
Enthusiasm to connect with guests and to hear their stories
Have a genuine love of Melbourne and a desire to share your knowledge with our guests
Exceptional communication skills both written and verbal
High level of computer literacy
Be reliable, well-groomed and have excellent attention to detail
Full drivers license will be considered a bonus
Additional Information
Why work for Accor
We make our people feel welcome and valued by creating an inclusive and supportive setting
We offer global Accor and partner discounts on accommodation, food and beverage and with our corporate partners
We value career progression and offer learning and development opportunities to all of our team members to support them in their career goals

📌 Guest Service Agent (Melbourne)
🏢 Accor
📍 Melbourne