About Us:
Precise Business Solutions is a leading Australian software company specialising in Epicor ERP and our own suite of companion software solutions.
With more than 50 team members across Australia and internationally, we've been helping businesses improve their operations for over 30 years.
About The Role:
Based in our Mount Hawthorn office, you will play a crucial role in delivering high-quality 1st and 2nd level support for our software solutions, including Epicor ERP and our in-house developed companion products.
Your key responsibilities will include logging support requests, analysing issues, resolving customer queries, and contributing to product enhancements.
This requires delivery of excellent customer service and high levels of product and technical support to our customers, partners and internal resources.
About You:
Essential Experience
Excellent customer service skills
Strong communication and problem-solving abilities
High attention to detail and documentation skills
Ability to troubleshoot and resolve software issues
Comfortable working with customers and technical teams
Highly regarded
ERP support experience
ITIL certification
Intermediate SQL skills
Experience using SQL Profiler




Experience proactively identifying and reporting system issues
Personal qualities we value
Calm, organised and solutions-focused
Naturally curious and eager to learn
Strong analytical and troubleshooting skills
Cooperative and team-oriented
Passionate about delivering outstanding customer outcomes
What We Offer:
Flexible and family-friendly workplace
Ongoing learning and development opportunities
Fresh fruit, great coffee and a well-stocked kitchen
Regular social and team events
End-of-trip facilities
How We Work:
At Precise we genuinely value a diverse and inclusive work environment where everyone feels seen and respected.
Our team thrives on collaboration, creativity, and a shared passion for delivering quality outcomes.
We are not big on micromanaging – if you thrive with autonomy, you'll fit right in.
How To Apply:
We love receiving creative and personalised cover letters that show us who you really are and help you to stand out, so please take a little time to tell us why you're a great fit for our team.
Sorry, but you do need to be based in Perth and have the permanent right to live and work in Australia to be considered.

📌 Junior Support Analyst (Western Australia)
🏢 Precise Business Solutions
📍 Western Australia