About the role
The Front Desk Associate is the face of Digs, the first smile every pet parent and pup sees when they walk through our doors.
This role is equal parts hospitality, organization, and genuine love for animals.
You'll set the tone for every visit, ensuring pet parents feel confident and cared for from check-in to check-out.
If you thrive in a fast-paced, people-first environment and love dogs as much as we do, this role is for you.
Responsibilities
Serve as the first point of contact for all guests, greeting pet parents and pups with warmth and professionalism
Check pets in and out of our system, manage and update parent and pup profiles, and process payments accurately
Answer phones promptly and professionally, maintaining excellent phone etiquette at all times
Support the grooming team by communicating service details, managing grooming appointments, and ensuring a smooth handoff between the front desk and grooming areas
Ensure every pet parent is informed about our services, products, and any updates relevant to their pup's stay
Support with photographing pups and creating content for our social media page
Build relationships with customers and support in the drafting of written communications to cusgtomer via the point of sale system
Help foster community engagement by attending events and supporting with the coordination
Maintain an organized, clean, and welcoming front desk and lobby area
Keep clear and accurate daily notes to support seamless communication across the team
Conduct opening and closing procedures and follow standard cleaning protocols
Assist with daycare play groups and kennel areas as needed
Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at Digs
Qualification
A genuine love for dogs and a passion for delivering exceptional hospitality
Strong communication skills, both written and verbal,



with excellent phone etiquette
Highly organized with sharp attention to detail and the ability to manage multiple tasks at once
Comfortable working in a fast-paced environment with a calm, solutions-oriented mindset
Comfortable using phones, computers, and POS systems in a busy environment
Comfortable interacting with dogs of all sizes and temperaments
Ability to stand or sit for extended periods and move between front and back-of-house areas
Ability to lift up to 30 lbs.
occasionally (e.g., small dogs, supplies)
Available for flexible scheduling, including weekends, evenings, and holidays
Understanding of the trust pet parents place in us when leaving their family members in our care
1 year of reception experience in a veterinary, hotel, or hospitality setting preferred but not required
Growth Path
Demonstrates readiness for the Supervisor position when
Sets the standard for attendance – on time, every time and ready to go
Consistent positive feedback from pet parents
Mastery of booking and POS systems
Demonstrates exceptional attention to detail and communicates effectively with all teammates
Takes initiative to learn new skills and actively seeks out current responsibilities
Upholds Dig's Code of Conduct and positively contributes to team culture
Full mastery of Pack Leader and Kennel Tech responsibilities
Ability to lead, support, and hold accountable all front and back-of-house team members
What We Offer
At Digs, we take care of our pack.
Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match.
At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success.
Many locations also offer teammates discounted DayPlay as a little extra perk.

📌 Doggy Daycare Front Desk Associate (Gladstone Central)
🏢 Digs Dog Care
📍 Gladstone Central