Job Description
We are seeking an enthusiastic and experienced Shift Leader to join our franchise team.
As a Shift Leader, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of customer service, and leading a team of dedicated staff members.
Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
Lead, motivate, and support team members to achieve individual and collective goals
Manage staff schedules and allocate tasks effectively to optimise productivity
Ensure compliance with food safety regulations and company policies
Handle customer inquiries, feedback, and complaints professionally and efficiently
Monitor inventory levels and assist with stock management
Maintain a clean, organised, and safe work environment
Assist in training new team members and providing ongoing coaching to existing staff
Collaborate with management to implement new initiatives and improve operational processes
Prepare and submit accurate shift reports and other relevant documentation
Qualifications
Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector
Demonstrated track record of providing outstanding customer service
Food Safety Supervisor certificate (or willingness to obtain)
Responsible Service of Alcohol certification (or willingness to complete the course)
Strong communication and interpersonal skills with the ability to lead and motivate a team
Excellent problem-solving abilities and decision-making skills
Flexibility to work various shifts, including evenings and weekends
Basic computer literacy for managing schedules, reports, and other administrative tasks
Ability to work well under pressure and maintain a positive attitude in a quick-paced environment
Commitment to maintaining high standards of cleanliness and organisation