Solutions Engineer – Amazon Connect / AWS / ServerlessUp to $160k+ SuperMinimum 5 years of experience in cloud solutionsMust be confident across Amazon ConnectWHO ARE WE?
We are a Sydney-based cloud solutions and CX-focused MSP, delivering innovative contact centre and customer experience platforms for enterprise and SMB clients.
Our team specialises in leveraging Amazon Connect and AWS technologies to design scalable, secure, and high-performing customer engagement solutions.With a robust presence in Australia, we partner with clients to modernise their customer experience operations, streamline workflows, and implement reliable cloud-native platforms.
Our collaborative environment allows engineers to grow their skills while contributing to meaningful, high-impact projects.WHAT WILL YOU BE DOING?
As a Solutions Engineer, you will be a hands-on technical lead for CX and cloud-native solutions.
Your responsibilities will include:Designing, developing,
and supporting Amazon Connect-based customer experience solutionsBuilding backend services and APIs to integrate CCaaS platforms with core systemsManaging serverless cloud architectures in AWS, including Lambda, DynamoDB, S3, and API GatewayMaintaining technical documentation and contributing to deployment and testing standardsYou will collaborate closely with solution architects, CX specialists, and delivery teams to ensure systems are scalable, secure, and meet performance requirements.Hands-on experience with Amazon Connect and AWS serverless architecturesExperience integrating cloud systems with enterprise platforms (Salesforce, Dynamics)Solid understanding of CI/CD, infrastructure-as-code, and cloud deployment processesMinimum 3 years of experience in cloud or CX solutions engineeringExcellent problem-solving, communication, and teamwork skills
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