Rhodes, Sydney NSW | Accounts Receivable & Credit ControlFull-Time Permanent Position
Join Australia's Leading Provider of Funeral, Memorial and Pet Care Services
At InvoCare, we're committed to supporting Australian families through life's most meaningful moments.Our trusted brands help thousands of families every year.
Behind every service experience is a dedicated support team ensuring our operations run smoothly and efficiently.
We're currently seeking an experiencedCollections Officerto join our Finance team in Rhodes and take ownership of a diverse Accounts Receivable portfolio.
About the Role
Reporting to the Invoice to Collect Manager, you'll manage an assigned ledger and play a critical role in maintaining healthy cash flow across our business.
This is a hands-on role that blends collections expertise, stakeholder management, and customer service.
You will:
Manage a portfolio of outstanding accounts and achieve collection targets
Follow up overdue accounts through proactive communication and payment resolution
Reconcile customer accounts and allocate incoming payments
Generate statements and invoices
Handle customer queries and service tickets
Work closely with internal stakeholders across multiple business divisions
Maintain accurate collection records and documentation
Ensure compliance with company policies and ACCC debt collection guidelines
Contribute to continuous improvement initiatives within the Accounts Receivable function
About You
We're looking for a confident and professional collections specialist who can balance commercial outcomes with outstanding customer service.
To be successful, you'll bring:
Minimum 5 years' experience in Collections, Credit Control or Accounts Receivable
Strong understanding of:
Debt collection processes
Accounts Receivable
Account reconciliations
Payment allocation
Knowledge of ACCC Debt Collection Guidelines




Strong communication skills and confidence handling sensitive conversations
Intermediate Microsoft Excel and Outlook skills
Experience with accounting or ERP systems (Oracle experience highly regarded)
Excellent attention to detail and ability to manage competing priorities
A collaborative approach and commitment to delivering exceptional service
Why Join InvoCare?
Market-leading organisation with a national presence
Supportive and collaborative team environment
Modern Rhodes office location
Opportunities for professional growth and development
Reliable business operating across essential services industries
Work with a purpose-driven organisation that makes a meaningful difference to Australian families every day
InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved.
Our staff live our values daily and experience the gratitude that comes with offering such a meaningful service.
InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, Recent Zealand and Singapore and growing.
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved.
Our staff live our values daily and experience the gratitude that comes with offering such a meaningful service.
Reward and recognition programs
Tailored induction and training programs
Well designed and fitted out locations
Networking opportunities
Birthday and paid parental leave
Free access
Employee Assist Program
Annual family day social events
Diversity, Equality & Inclusion
What can I earn as a Collections Officer
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📌 Collections Officer - Permanent (New South Wales)
🏢 InvoCare Australia Pty
📍 New South Wales