Install & Fix Solutions provide After Sales services and warranty repair solutions for a variety of importers, wholesalers and manufacturers of electronic products, air conditioners and domestic appliances.
Operating across Australia & Current Zealand we do this via an extensive network of experienced contractors positioned locally wherever our jobs need to be undertaken.Our clients are some of ANZ's largest brands.
The problem we solve is providing them with a cost-effective solution for the repair and maintenance of their products at locations convenient to their customers, including in their own homes.
Through our bespoke systems, operations teams and contractors, we provide them with an exceptional customer experience without them needing to invest in the staff or infrastructure needed to provide an in-demand, in-home solution nationally.We are looking for a passionate and enthusiastic Account Manager who will work from our Brendale Office.
This role will report directly to the National Operations Manager.
The Account Manager's role is to manage Install and Fix's relationships with a portfolio of clients whilst ensuring their warranty repair work is effectively and efficiently managed through a national network of contractors whilst delivering great customer experiences.What you will doDevelop and lead the team with day-to-day operations managementEnsure that team members are appropriately trained, licensed and skilled to deliver client requirements.Implement processes to ensure adherence to agreed rates and KPI's with both clients and contractorsDevelop strong,
enduring and mutually beneficial relationships with clientsUnderstand and lead client expectationsWork with internal stakeholders, with Finance, management and Human Resources to ensure that the team is meeting the operating requirementsDevelop and manage offshore teams to support our clients' requirementsLead and participate in projects and actions to grow client revenue, the team's overall performance and lift customer and client satisfaction.About you4+ years experience in a account and client relationship management roleSolid track record of success in a customer service or sales roleStrong analytical mindsetExcellent negotiation, influence and communication skillsHighly organised, and proven experience at multi-taskingHigh level of interpersonal and customer relations skillsEffective management skills, including the ability to plan, organise and lead and control whilst providing direction and guidanceAbility to manage disputes and performance discussionsMedium to high level of skill in excel and other numerical reporting and analysisTertiary qualifications in Business or related field1yr+ experience managing a contractor workforceExperience in managing blue collar workforce, a distinct advantageWhy Join Install and Fix Solutions?
Full time, Monday to FridayExposure to working with our offshore teamModern Office in BrendaleStability & Growth: Work with a rapidly growing company supporting ANZ's largest and most trusted brandsGreat Culture: Join a collaborative, supportive operations team that values your technical expertiseCompetitive compensation: A rewarding salary package is on offer, tailored to your experienceOnsite parking available
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