At Merlo Coffee, we've built our reputation on exceptional coffee and genuine relationships.
As we continue to grow our wholesale footprint, we're looking for an experienced Account Manager to join our team, take ownership of a territory and drive growth.
This is a high-impact role for someone who thrives in market, builds solid partnerships, and is motivated by both winning new business, nurturing and growing existing accounts.About the roleReporting to the head of our Sales Team, you will be out in market developing your territory, chasing new opportunities and bringing new customers on board, while also strengthening and growing our existing wholesale partnerships.
You'll take full ownership of your territory, building a strong pipeline, converting opportunities, and delivering a consistently high standard of service that reflects the Merlo brand.What You'll be doingManaging and growing a portfolio of wholesale cafes, workplace and hospitality customersActively developing your territory, identifying, pursuing and securing new business opportunitiesBuilding and maintaining a strong pipeline through networking and proactive prospectingStrengthening existing relationships to unlock further growth and long-term valueActing as the primary point of contact for all customer needs and enquiriesConducting regular customer visits and maintaining accurate activity reportingCoordinating onboarding of new customers to ensure a seamless experienceSupporting equipment servicing schedules and coordinating with internal teamsPartnering with our Coffee Trainers to deliver training and elevate customer capabilityMonitoring sales performance and contributing to weekly and monthly reportingWhat We're Looking ForMinimum 3-5 years' experience in FMCG account management, sales, or a similar roleA natural hunter mindset with a track record of winning new businessStrong ability to build and maintain long-term customer relationshipsCommercially astute with the ability to identify and act on growth opportunitiesHighly organised, self-motivated and comfortable working autonomously in a field-based roleExcellent communication and negotiation skillsPassion for coffee and delivering exceptional customer experiencesWhy Join MerloBe part of a respected and growing Australian coffee brandWork closely with a passionate and experienced teamTake ownership of your territory and make a real impactCompetitive salary, plus great bonus structure, plus super, plus tools of tradeGenerous employee discounts on coffee, beans, food, merch and coffee related products.A strong culture built on respect, excellence, and passion for coffeeAt Merlo we care about our people, our customers and of course our coffee.
To ensure we successfully continue to maintain the Merlo magic, we follow the 'Merlo Recipe' in everything we do.Respect -Excellence -Customer Service -Integrity -Passion -Education.For more informationvisit:.
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📌 Wholesale Account Manager - Brisbane South/ Gold Coast
🏢 Merlo Coffee
📍 Brisbane