About UnisysUnisys is a global technology solutions company delivering secure, high-performance IT services to organisations across a range of industries.
Joining Unisys means working with leading technologies, supporting complex client environments and further developing your career within an established global network.About the roleAs an IT Field Engineer, you will provide experienced, hands-on technical support across client sites and depot locations.
You will independently diagnose/resolve hardware, software and connectivity issues involving desktops, laptops, printers, network devices and servers.The role involves managing escalated service requests, performing hardware break-fix work, completing installations/upgrades, re-imaging devices and delivering onsite support.
You will use your technical knowledge and sound judgement to resolve issues that cannot be addressed remotely, while maintaining a high standard of customer service.This role provides hands-on variety and is a genuine stepping stone into long-term IT career opportunities at Unisys.Key ResponsibilitiesDiagnose and resolve desktop, laptop, printer, server and network-related faultsPerform hardware repairs, component replacements and preventative maintenanceAttend client sites and manage complex or escalated technical service requestsInstall, configure, upgrade and re-image computers and associated equipmentComplete installs, moves, adds and changes within client environmentsProvide advanced onsite support across hardware operating systemsInvestigate recurring issues and identify appropriate long-term solutionsCoordinate with Service Desk teams, vendors and internal technical specialistsMaintain accurate service records, documentation and asset informationDeliver professional,



responsive service throughout every client interactionWhat we're looking forDemonstrated experience providing onsite or field-based IT supportValid Australian Driver's Licence and access to a reliable vehicleAbility to obtain a Working with Children Check and National Police ClearanceUnrestricted Australian working rights, as required for security-clearance eligibilityStrong knowledge of desktop/laptop hardware, operating systems and peripheralsProven ability to diagnose and resolve complex hardware issuesExperience with device installation, configuration, upgrades and re-imagingWorking knowledge of printers, network devices and server hardwareAbility to manage escalated incidents and work independently across client sitesStrong communication, documentation and customer-service skillsA+ certification or an equivalent technical qualification is highly regardedWhat you can expectASAP commencementCasual engagement, with days and hours based on client service requirements (generally between 8:30am - 4:30 pm)Comprehensive onboarding, vendor-specific training and familiarisation with client environmentsExposure to diverse technologies, equipment and complex IT environmentsThe opportunity to work autonomously while supported by experienced technical teamsCareer-development opportunities within Unisys' global networkAbout MEGTAt MEGT, we support people to build lasting careers and help businesses recruit, train, and grow their workforce.
We are committed to creating protected, inclusive, and diverse workplaces.
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, women, people with disability, and culturally diverse communities.
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📌 It Field Technician (Sydney)
🏢 Megt
📍 Sydney