About the Company & Role:Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide.
Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.Reporting to the Service Support Operations Manager, you will join a collaborative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices.
This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.Duties:Investigate customer complaints and perform root cause analysis (RCA)Prepare technical reports, documentation and work instructionsTroubleshoot and diagnose electromechanical medical devicesSupport installation activities and escalated field service issuesConduct returned product investigations and technical assessmentsLiaise with Service, Quality,



Manufacturing and Engineering teamsDevelop training materials and support technical training initiativesAssist with customer responses and resolution of complex technical issuesSkills & Experience:Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering disciplineExperience as a Service Engineer, Technical Support Engineer or Manufacturing EngineerExperience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)Experience working with electromechanical or mechanically equipmentHands-on troubleshooting and fault-finding experienceExperience with device assembly and use of hand tools including multimeters and screwdriversStrong technical documentation and communication skillsProficiency with Microsoft Excel and PowerPointCulture & Benefits:Training providedSupportive and collaborative engineering teamExposure to innovative medical device technologyOpportunity to develop specialist troubleshooting, investigation and training skillsPotential for longer-term opportunitiesFree in office parkingOngoing training and development opportunitiesFor any questions about the role, contact Mairead on .
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📌 Technical Support Engineer (Sydney)
🏢 Evolve Scientific
📍 Sydney