Public Sector People are currently partnering with a large local government organisation to recruit experienced Service Desk Analysts for an initial 3-month contract.This is a hands-on Level 1 support role within a busy ICT setting, supporting a large and diverse user base across desktop, mobile and network environments.About the RoleWorking as part of the Service Desk team you will be responsible for providing responsive IT support to users across multiple locations.
You'll manage a high volume of incidents and service requests while ensuring tickets are resolved or escalated within agreed SLA timeframes.Key DetailsLocation: Logan RegionRate: $***** per hour + superContract: Initial 3-month contractHours: Full-time, 38 hours per weekRoster: Monday to Friday, between 8:00am and 5:00pmStart: ASAPKey ResponsibilitiesProvide Level 1 IT support across desktop, laptop, mobile and network environmentsTroubleshoot and resolve incidents and service requests within SLA timeframesProvide support via phone, remote access and face-to-face channelsLog, manage and update incidents and requests through ITSM systemsAssist with hardware deployments, upgrades and asset managementMaintain accurate asset, ticket and CMDB recordsSupport users across Microsoft Windows, Microsoft 365,



Azure AD and Intune environmentsCommunicate effectively with users during incidents, outages and planned maintenanceContribute to knowledge base documentation and ongoing process improvementsAbout YouApproximately 5 years' experience within Service Desk, Help Desk or IT Support environmentsStrong troubleshooting skills across Microsoft technologiesExperience supporting Windows, Microsoft 365, Azure AD and IntuneExperience supporting desktops, laptops, mobile devices and peripheralsStrong experience using ITSM or ticketing systems, with Halo ITSM experience highly regardedDemonstrated ability to manage high ticket volumes in a fast-paced environmentStrong communication and customer service skills necessaryITIL certification or similar is highly regardedImmediate or short-notice availabilityWhat's on OfferInitial 3-month contract with a large local government organisationFull-time hoursExposure to a large and complex ICT environmentModern Microsoft technology stackOpportunity to join a busy and established Service Desk team** Due to a high expected response, only shortlisted candidates will be contacted **
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📌 Service Desk Analyst (Queensland)
🏢 Public Sector People
📍 Queensland