Brief Description
About the Opportunity
This is an excellent opportunity for someone early in their career who is eager to develop expertise in intelligence-led fraud investigation within a fast-paced, purpose-driven environment.
What You'll Be Doing
Role
In this role, you'll support the triage, administration, and processing of counter fraud activities across our insurance portfolio.
Day to day, you'll:
Apply your knowledge of the insurance or financial crime industry to support effective fraud identification and case management
Utilise the intelligence cycle to inform and strengthen counter fraud positions, building this knowledge in a hands‐on operational context
Apply strong critical thinking and logical reasoning to assess complex scenarios and build a coherent picture of events
Prepare accurate, well-structured briefs and findings for peers and external stakeholders, communicating key information clearly and with precision
Leverage open‐source intelligence (OSINT) techniques or develop this capability to enhance counter fraud outcomes
Manage a portfolio of cases with a focus on timely turnaround, meeting established metrics and contributing to high customer service standards
Engage professionally and empathetically with sensitive content, maintaining composure, objectivity, and discretion at all times
Stay across emerging fraud trends, evolving methodologies, and relevant legislative frameworks including the General Insurance Code of Practice (GICOP), the Insurance Contracts Act, and the Privacy Act
Build strong working relationships with internal and external stakeholders, adapting your communication style to suit your audience
What We're Looking For
We're open to candidates from a range of backgrounds.
Whether you come from insurance, law enforcement, intelligence, or a related field — if you're curious, resilient, and analytical,



we'd love to hear from you.
You'll Bring
Strong computer literacy and administration skills, with the ability to navigate investigative tools and systems effectively
Excellent interpersonal skills — you build rapport easily and communicate with confidence across all formats
Proven time management skills, with the ability to prioritise competing demands and consistently meet deadlines
The ability to work both independently and collaboratively, with the professional resilience to thrive in a complex, demanding environment
A naturally inquisitive mindset and a genuine interest in fraud, intelligence, or financial crime
Tertiary qualifications in intelligence, criminology, justice, or a related discipline would be highly regarded
Previous experience in the insurance industry, preferably within a claims environment
The benefits of working at A&G;
Location - This role will be based in the Toowong office.
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the prospect to purchase additional leave to cover all the big stuff.
Employee discounts - You'll receive discounts on Budget Direct insurance products.
Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.




Give back - our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on‐site events throughout the year, family fun days and annual celebrations.
Save money - We've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About Us
Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto & General is not responsible for any fees related to unsolicited resumes.
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📌 Junior Analyst - Fraud (Brisbane)
🏢 Auto & General Australia
📍 Brisbane