Kclean Services Pty Ltd is a dedicated cleaning services company committed to delivering exceptional, professional cleaning solutions to our valued clients.
We pride ourselves on maintaining the highest standards of cleanliness, reliability and customer satisfaction.
Our team works across the greater Sydney region, providing comprehensive cleaning services to residential and commercial clients who demand excellence.About the roleWe are seeking a Client Service Manager to join our team in Prestons, NSW on a full-time basis.
In this pivotal role, you will be the primary point of contact between Kclean Services and our clients, ensuring that every interaction reflects our commitment to outstanding service delivery.
You will be responsible for managing client relationships, addressing concerns, coordinating service schedules, and ensuring that our cleaning teams meet the expectations of our clientele.
This position is essential to our business, as you will directly impact client satisfaction, retention and the reputation of our company.Key responsibilitiesServe as the main point of contact for clients, responding promptly to enquiries, concerns and service requestsManage and maintain detailed client records and account information, ensuring accurate communication and billingCoordinate and schedule cleaning services to optimise team efficiency whilst meeting client requirementsAddress and resolve client complaints and service issues professionally and promptlyLiaise between clients and cleaning teams to ensure service quality standards are consistently metProcess new client onboarding, providing them with information about services,



procedures and expectationsMonitor service performance and provide feedback to management regarding client satisfaction and potential areas for improvementMaintain accurate records of service dates, times, client preferences and any special requestsAssist with invoicing, billing inquiries and administrative tasks as requiredContribute to the development and implementation of improved client service processesRostering of staff using online portalManaging of outcome based KPI'sWhat we're looking forProven experience in a customer service or client-facing role, preferably within the cleaning services industry or a related fieldExcellent communication skills, with the ability to interact professionally with clients, staff and managementStrong organisational and time management abilities, with capacity to manage multiple client accounts simultaneouslyProficiency in using computer systems and software, including scheduling applications, email and data entry programsProblem-solving mindset with the ability to address client concerns calmly and professionallyReliability and punctuality, with a commitment to maintaining consistent service standardsA customer-focused attitude with genuine interest in ensuring client satisfactionAbility to work independently and as part of a teamPreferably, experience in scheduling, dispatch or operations management would be advantageousWhat we offerFull-time permanent employment with a stable and growing companyCompetitive salary commensurate with experienceSupportive workplace culture where your contribution is valued and recognisedOpportunities for career development and career progression within the organisationA role that directly impacts client satisfaction and company successWork-life balance with standard full-time working hours based in PrestonsA professional team environment where collaboration and communication are encouraged
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📌 Client Service Manager (Sydney)
🏢 Kclean Services
📍 Sydney