Universal Cranes is a privately owned family business that operates mobile crane hire branches throughout Australia, New Zealand and Guam.
We have a fleet of 200 cranes ranging from 2.5T to ****T, including Frannas, all-terrains and crawler cranes.
Universal Cranes began as a family crane hire business in **** and have grown to become a multinational crane hire company.
We pride ourselves on maintaining a family business service culture while providing our clients with a high capacity fleet.We are currently seeking experienced finance professional Credit Officer to join our friendly team, based in our Head Office at Murarrie.About the RoleTo be considered for the role, you must be able to demonstrate that you have strong finance background and experience, great communication skills and high level problem solving abilities to manage a largely autonomous position.Reporting to the Finance Manager, duties include but not limited to:Ensure the collection of overdue accounts, keeping bad debt to a minimum and preserving cash flowContact customers with overdue accounts to negotiate fair and adaptable payments,
exercising care and compassionYou'll work closely with debt collection agencies to resolve complex credit problems and mitigate risk on referred and delinquent accountsYou'll work in a fast-paced customer contact centre environmentLiaises with clients and sales to resolve disputesPreparing journal entriesand bank reconciliationsPrepare debtor reporting including producingmonthly Aged Debtor ReportsHighlighting problem customers to senior managementProcessing and assessment of Credit Account and COD ApplicationsMaintain the integrity of customer records and its securityTo be successful in the Credit Officer role you must possess the following attributes:Understanding of end-to-end Debt CollectionAbility to build strong relationships with internal and external stakeholders and team membersExcellent verbal and written communication skillsStrong and demonstrated collection experienceHigh volume telephone collections experience a mustAbility to communicate with evidence of effective issue management and query resolutionAbility to influence outcomes without any direct line authorityProactive in identifying and solving problemsDrive for continuous improvement of processes and operational excellenceExcellent organisational and time management skills with the ability to prioritiseHigh level of accuracy and attention to detailTenacity and ability to have difficult conversationsStrong proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)Proficiency in Oracle Netsuite and Visual Dispatch systems, preferred
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