Strategic RTW advisory role working across multiple teams, insurers and jurisdictionsNational portfolio spanning some of Australia's most recognised insurers and employersHybrid flexibility, standout culture, and a salary + incentive packageAbout the roleAs a Return to Work Advisor you will be partnering with internal career consultants, insurers, and employers providing them with strategic claims advice and recommendations to assist in improving outcomes and building collaboration and partnerships.
Working across a national portfolio, you will get exposure to legislation across multiple jurisdictions, insurers and organisations and be comfortable working both at a strategic and operational level to make a real difference to everything you are involved in.Key responsibilitiesAdvise on RTW strategies, case management approaches and improving outcomes working closely with insurers, employers and internal teamMake recommendations on claims management to internal career consultants, aligning strategies with the business and partnershipsWork closely with clients to identify suitable claims for referrals to assist in improving outcomesAssess and identify suitable claims for referrals, the right claims at the right timeDevelop a strong understanding of the team's capability, experience and industry expertise, to guide the management and coordination of claims allocation across the businessEnsure that the team are achieving their required KPIs and meeting the client's agreed SLAsWork closely with the operations team in the monitoring of RTW outcomes, SLAs and internal team developmentLiaise closely with key strategic partners in ensuring that agreed outcomes on pilots are achieved, by monitoring ongoing service delivery,



key flags and outcomesRun in-depth case reviews, portfolio reviews and claims audits to identify improvement opportunitiesMentor and upskill internal staff, and deliver training across the businessAbout youMinimum of 5+ years' experience in workers' compensation, CTP, personal injury or life insurance, most likely in a technical specialist, injury management advisor or lead case management roleDeep understanding of workers' compensation legislation in at least one jurisdictionRelevant tertiary qualification in Injury Management, WHS, Rehabilitation or a related discipline highly regarded, but not essential given proven experienceExperience or track record running RTW programs or pilots, with the ability to evaluate and improve outcomes (preferred but not essential)Solid understanding and experience in dealing with both physical and complex psychological claimsStrong stakeholder engagement, good negotiation and communication skillsConsultative style, able to build rapport and influence at all levels, with robust attention to detail in reportingAbout usCareer Management Services is an Australian-owned organisation passionate about helping people achieve their career goals, dreams and ambitions.
We care about our team, our culture, our clients and the people we support, and we're committed to making a genuine, positive difference in their lives.Flexible, hybrid workingGenuine consultative role, with direct influence over claims management, claims identification, and referral strategyExperience in pilot and project managementInvestment in your development, ongoing training, mentoring and career growthA collaborative, values-led culture that backs its people
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📌 Return To Work Advisor (Melbourne)
🏢 Career Management Services
📍 Melbourne