Job Description
Mobile Intake & Assessment Outreach Worker
Carers NSW is the peak organisation for carers in NSW.
We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice.
We advocate for carers of all ages and circumstances.
The Mobile Intake & Assessment Outreach Worker is responsible for engaging with carers across the New England region through outreach activities, intake, needs assessment and support planning processes.
This role delivers person-centred assessment and support planning services, facilitates referrals to Carer Gateway and other relevant supports and developments strong partnerships with community organisations and service providers to increase awareness of and access to Carer Gateway services.
This is a part-time contract position, offering 4 days per week (30 hrs), until 30 June ****.
Key responsibilities include:
Travel throughout New England region to engage with carers and act as a primary point of contact for intake and assessment services
Conduct carer registration, intake, needs assessment and support planning processes using approved assessment tools, including Carer StarTM.
Assess eligibility for available services and identify appropriate support pathways based on individual carer needs, including referral to Carer Gateway and Carers NSW services and other community-based supports
Apply trauma-informed, strengths-based and person-centred approaches when engaging with carers
Obtain consent from carers to make referrals to access supports and ensure relevant documentation is completed to facilitate the carer support planning process
Establish and maintain strong relationships with health, community and social service organisations to increase referrals and service access to carers
Travel to regional, rural and remote communities to strengthen local service networks and community connections




Promote awareness of the Carer Gateway services through presentations, networking activities, community events and information sessions
Collaborate with service providers to facilitate seamless referral pathways and coordinated support for carers
To be successful in the role, you will ideally possess:
Tertiary qualification in a relevant discipline and/or extensive experience
Experience and/or strong understanding of the intake, assessment and referral processes as part of a support and planning service
Experience developing and maintaining effective partnerships with community organisations and service providers
High level of interpersonal, communication and stakeholder engagement skills
Demonstrated capacity to provide high-quality support, information, practical assistance to support carers
Sound knowledge of community care, health and support systems relevant to carers
Strong organisational skills and computer skills, including use of CRM systems.
Strong understanding of Mandatory Reporting, risk identification, confidentiality and privacy requirements
Current NSW drivers licence and willingness to undertake regular travel across the New England region
To learn more about what we do and for the full position description and selection criteria, please visit our website,
Employment Requirements:
Satisfactory Police Check
Current Working with Children Check
Rights to live and work in Australia
Salary and Benefits
The salary is around $73K+ super for 4 days work.
salary sacrificing advantages
flexible work arrangements
a highly supportive team environment
excellent training and development opportunities
birthday leave
health and wellness programs
Carers NSW recognises the value of diversity in its workforce and acknowledges the contributions that people of diverse backgrounds bring to the organisation.
We encourage first nations people, people with lived experience, people with disability, older people, younger people and LGBTQI+ people to join our team.

📌 Mobile Intake & Assessment Outreach Worker (West Tamworth)
🏢 Carers NSW
📍 West Tamworth