So... you like solving problems under pressure?
Good.
Because this role sits right at the beating heart of a large enterprise workplace supporting a seriously important Queensland institution.
No pressure at all.
(Okay, a bit of pressure, but the good kind.)
We're on the hunt forService Centre Analystswho enjoy variety, teamwork, and the quiet satisfaction of fixing things properly the first time.
If you take pride in being calm when systems wobble, users panic, and tickets multiply like gremlins, keep reading.
About First Focus (quick intro, no fluff)
We're First Focus, Australia's #1 mid-market MSP, Cloudtango says so, eight years running.
We've got 330+ smart humans across Australia, New Zealand, and the Philippines, and we've been growing steadily for 15+ years without the chaos, politics, or hero culture.
Our values matter here.
WeWin Together,Always Communicate,Be the Solution, andNever Stop Growing.
You'll feel that in how teams work, how leaders lead, and how learning is genuinely supported.
More about us if you're curious at www dot firstfocus dot com dot au.
What you'll actually be doing
You'll be part of a large, welcoming Service Centre team delivering high-quality support in an enterprise environment.
Expect a mix of pace, complexity, and collaboration.
Please note the following important details:
You need to be willing to workonsiteas part of a large team doing mission critical work.
This role is not for those who need to WFH.
The role is casualbut:
You can expect full-time or close to full time hours
You can expect to be treated like a permanent employee
Top performers are often promoted and/or hired directly by our client
The role involves weekend and after-hours work
You'll be hands-on with:




Microsoft Server and Desktop environments
Active Directory and Exchange access management
Citrix hosted desktop environments
Desktop and endpoint hardware configuration and troubleshooting
Incident, request, and problem resolution across a busy service desk
Requirements
What will help you succeed
You don't need to tick every box, but most strong candidates bring a solid mix of the below:
Proven experience in a Helpdesk or Service Desk environment
Strong troubleshooting skills and attention to detail (the small stuff matters)
Experience with ticketing systems, SLAs, and time tracking
Working knowledge of ITIL concepts and best-practice service delivery
A genuine customer service mindset, calm, clear, and professional
Excellent communication skills, written and verbal
The ability to work well under pressure without becoming "that person"
Benefits
Why this role is worth your time
Enterprise-scale environment with meaningful, real-world impact
A supportive, well-structured Service Centre (no chaos theatre)
Opportunities acrossLevel 1, Level 2, and Level 3, depending on experience
Opportunities to grow and be promoted baked in from day one
A team culture that's collaborative, informed, and refreshingly low-ego
If you're looking to deepen your Service Centre skills, work with good humans, and be trusted to do your job properly, this could be your next smart move.
Neurodiversity Statement
First Focus welcomes applications from Neurodiverse candidates.
We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
#J-*****-Ljbffr

📌 Service Centre Analyst (Queensland)
🏢 First Focus It
📍 Queensland