Join a Global Engineering and Industrial Automation Leader
Join IMI, a world class industrial automation and specialist engineering company, and become part of a high performing team with a strong, inclusive culture.
We create breakthrough solutions that make factories safer, smarter, more productive, and more sustainable.
As a trusted supplier of high quality fluid and motion control products, we have partnered with customers for more than a century across industries including automotive, food & beverage, pharmaceuticals, and advanced manufacturing—bringing innovation, precision, and reliability to every solution.
We design, build and service highly engineered, premium-quality products, leveraging the latest digital technology and a deep understanding of customer needs.
Our mission is simple: create impact and engineer a better world.
The Role
As a Customer Service Representative, you'll be part of a outstanding team striving to deliver outstanding service to customers while supporting our external sales team across a large range of industrial automation products.
Working in a fast-paced, collaborative environment, you will be responsible for managing customer enquiries, processing orders, and providing product and application support.
This role is ideal for someone who combines strong customer service skills with knowledge of industrial automation components and systems.
Main responsibilities
Managing incoming phone and email enquiries with professionalism and technical accuracy
Processing customer orders and enquiries promptly and accurately through CRM systems
Supporting the sales team with quotations, urgent orders, and technical documentation




Providing product guidance and support onindustrial automation components, including air preparation and filtration systems, pneumatic cylinders, solenoid and process valves, and fittings and tubing solutions
Identifying opportunities to grow sales by recommending suitable products and solutions
Conducting proactive outbound calls to generate leads and strengthen customer relationships
Ensuring pricing and discounts align with company policies while maximising profitability
Collaborating with internal teams to resolve technical and commercial enquiries
About you
Strong customer focus with a commitment to delivering exceptional service
Proven experience in industrial automation, pneumatics, or a related technical field
Solid understanding of air filtration, cylinders, valves (solenoid/process), and fittings/tubing systems
Experience in sales support, order processing, and customer enquiries
Solid written and verbal communication skills
Solid computer skills (Salesforce CRM experience and JDE knowledge highly regarded)
Excellent time management and organisational skills
High attention to detail and results-oriented mindset
A positive attitude and ability to work collaboratively within a team
Competitive salary with attractive bonus scheme
Access to Perkbox (employee benefits, discounts, and rewards program)
Discounted Corporate Health Insurance
Access to Novated Leasing
Global business with career progression and upskilling opportunities
Inclusive and diverse workplace culture
Employee Assistance Program
If you have a passion for customer service and industrial automation technology, we would love to hear from you.
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📌 Customer Service Representative (Melbourne)
🏢 IMI Precision Engineering
📍 Melbourne