The Practice Manager is responsible for the strategic and operational leadership of Berwick Colorectal & Surgical Specialists.
This role oversees all administrative, financial, and human resource functions of the practice - ensuring systems are efficient and compliant, staff are well-supported, and the practice operates to the highest standards of governance, patient experience, and financial performance.
The Practice Manager is the primary point of accountability for practice-wide policy, procedure, and continuous improvement.Key responsibilitiesAssist Directors in strategic planning activities, including providing operational insights and data-driven recommendations, identifying opportunities for efficiency improvements and service optimisation, and supporting planning initiatives relating to workforce, workflow, and business growthReview, update, and continuously improve systems and workflows within Genie/Gentu PMS to maximise efficiency and accuracyManage Genie/Gentu configuration including templates, appointment types, user access, and task management settingsIdentify system gaps and implement solutions that streamline administrative and clinical workflowsLiaise with Magentus support as required for system troubleshooting, updates, and new feature adoptionMaintain and improve digital filing structures and document management practices within the PMSCo-ordinate front reception operations and provide reception cover as requiredManage administrative coordination between clinical, reception, and external stakeholdersOversee accurate and compliant billing, receipting, and configuration management in Eclipse, including troubleshooting and multi practitioner allocationsManage EOD/EOM audits, banking, reconciliations, and financial reporting to bookkeeper and each directorMonitor debtors,



follow up outstanding/rejected claims, aged debt, and unmatched banking transactionsEnsure compliance with Medicare, private health funds, WorkCover, and TAC billing requirementsManage inpatient and surgical billing for all surgeons, including high volume cycles, PRODA verification, hospital liaison, and gap payment confirmationProcess refunds, cash and cheque receipts, and ensure secure, accurate reconciliation across all billing systemsManage end-to-end orientation and induction processes for current staff and consultantsDevelop, maintain, and update staff contracts in line with practice requirements and applicable awardsManage staff rosters and timesheets, including leave management and cover arrangementsFacilitate and manage staff and business meetings, including preparation of agendas and minutesSupport recruitment, onboarding, and performance management processesMonitor and track individual and team Key Performance Indicators (KPIs) across all administrative and operational rolesAbout youDemonstrated experience in medical or specialist practice managementSound knowledge of medical billing, including Medicare, private health funds, WorkCover, and TACProven experience in staff management, including rostering, onboarding, and performance managementStrong financial acumen, including experience with EOM reporting, banking, and budget managementDemonstrated ability to develop and implement policies, procedures, and SOPsExcellent written and verbal communication skills with the ability to engage effectively with clinicians, staff, and external stakeholdersStrong organisational skills with the ability to manage competing priorities in a fast-paced environmentHigh attention to detail and commitment to accuracy across all administrative functionsExperience in a specialist medical practice (desirable)
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📌 Practice Manager (Melbourne)
🏢 Avant
📍 Melbourne