Job Description
This is a broad, hands-on role sitting across customer success, implementation and operations.
You'll be the practical link between customers, digital products, content and delivery - making sure clients launch successfully, stay engaged and clearly see the value they're receiving.
You'll have the opportunity to help shape how we work with customers, introduce greater structure and build scalable ways of working - without losing the warmth, care and quality that Better Being is known for.
Key responsibilities
Lead customer onboarding and implementation
Help customers bring the Better Being Hub, Wellbeing Index and future digital products to life within their organisations
Understand customer objectives and translate them into practical campaigns, webinars, resources and activity
Build strong, trusted relationships with clients
Drive adoption, engagement and ongoing customer value
Track customer health, engagement, risks and renewal readiness
Coordinate reporting and follow-up so customers can clearly see the value of the service
Help create stronger systems and processes across onboarding, reporting and customer follow-through as the business scales
About you
Build strong and credible relationships with B2B clients
Confidently manage multiple customers, priorities and moving parts
Enjoy creating structure and improving processes, but aren't rigid in your approach
Comfortable working with digital platforms, CRM tools, reporting and project management systems
Understand the importance of customer engagement,



retention and demonstrating value
Enjoy working in a smaller business where you can be hands-on and make things happen
Care about people and understand that outstanding customer care needs clear systems behind it in order to scale
Experience within B2B SaaS, HR tech, employee wellbeing, WHS, learning and development, professional services or workplace health would be highly regarded
About us
Better Being helps organisations support their people to live healthier, happier lives at work and beyond.
Our approach is practical, evidence-based and grounded in four pillars: Movement, Mindset, Nutrition and Recovery.
We create education, resources and insights that are easy to access, easy to understand and realistic enough to fit into busy working days.
We're now entering an exciting phase of growth, moving from predominantly bespoke program work towards a scalable digital subscription model through the Better Being Hub, Wellbeing Index and future digital products.
Genuine ownership of the customer experience as the business grows
The opportunity to help shape and build the customer success function, rather than simply inherit it
Broad exposure across customer success, digital products and operations
The autonomy and variety that comes with working in a smaller, evolving business
Meaningful work connecting employee wellbeing, evidence and everyday action
Flexible, remote-friendly working with hybrid options
The option to work four days per week for the right person

📌 Customer Success & Operations Manager (New South Wales)
🏢 Better Being
📍 New South Wales