With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately-owned automotive retail group in Australia.
We're led by an experienced and agile executive team who recognise that great people are key to our continuing success and growth.
For more information, visit .
ABOUT THE ROLE:
As part of the Tony White Group,Reef City Motorsis a busy, dynamic, multi-franchise dealership committed to delivering exceptional customer service and automotive solutions.
We are currently seeking a motivated, customer-focused individual to join our team as a Service Advisor.
Whether you are an experienced Service Advisor or someone with a strong customer service background looking to build a rewarding career in the automotive industry, we would love to hear from you.
This role is ideal for a professional, driven, and results-oriented team player who enjoys building relationships, providing outstanding customer service, and contributing to the success of a high-performing dealership.
The successful applicant will be responsible for assisting customers throughout the service process, coordinating workshop activities, and ensuring an exceptional customer experience from start to finish.
KEY RESPONSIBILITIES:
Greet customers and understand their vehicle servicing and repair requirements
Schedule service bookings and effectively manage daily workshop workflow
Prepare accurate service estimates and clearly explain recommended work
Liaise with Service Technicians to ensure efficient and timely completion of repairs
Keep customers informed throughout the service process




Identify and recommend additional maintenance and service opportunities where appropriate
Handle customer enquiries and concerns professionally via phone, email, and face-to-face interactions
Process warranty claims and maintain accurate service records using dealership management systems
Deliver a consistently high level of customer satisfaction
SKILLS & EXPERIENCE:
Previous experience as a Service Advisor is highly regarded but not essential
Strong customer service, communication, and interpersonal skills
Ability to build rapport and maintain positive customer relationships
Positive organisational skills and the ability to prioritise competing tasks
Comfortable working in a fast-paced environment
Sound computer skills and experience using dealership management systems (desirable)
Positive attitude, strong work ethic, and willingness to learn
Current Australian Driver's Licence (required)
ADVANTAGES:
Attractive salary package
Performance-based incentive bonus system
Monthly Rostered Day Off (RDO)
Fully maintained company vehicle after successful completion of probation
Employee discounts on vehicles, servicing, and parts
Ongoing manufacturer and dealership training
Career development opportunities within the Tony White Group
Monday to Friday roster – no weekends
Supportive team environment with long-term career opportunities
PLEASE NOTE:
We conduct reference checks, pre-employment medical assessments, and AFP Criminal History Checks
Applicants must be physically located in Australia and hold full Australian working rights
We are an equal opportunity employer committed to diversity, inclusion, and gender equality in the workplace
Only shortlisted applicants will be contacted
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📌 Service Advisor (Gladstone Central)
🏢 Tony White Group
📍 Gladstone Central