Join our ServiceDesk team resolving customer issues on communications equipment, with hands-on installation, integration & testing.21st September, ****The CompanyCommTel Network Solutions is a leading provider of advanced communication solutions for mission and business-critical networks.
We work across transport, mining, utilities, oil & gas and emergency services, delivering technology that keeps essential services connected, safe and reliable.The RoleThe ServiceDesk Engineer is responsible for resolving customer issues relating to communications equipment.
The role also involves participation in technical activities such as equipment integration, installation, and testing as required.Key Accountabilities & ResponsibilitiesStrategicAssist with the evaluation of new technologies to supplement the current CSS environment (e.g. augmented reality integration, smart tools)Coordinate with other Business Units on knowledgebase management and developmentRespond to Customer ServiceDesk cases and provide 2nd-level support in the communications field as expertise growsCoordinate with other Business Unit teams to engage specialised expertise within CommTel to resolve ServiceDesk casesCoordinate with vendor organisations for 3rd- and 4th-level support to resolve ServiceDesk casesSupport and assist other CommTel groups with technical work, both to gain and to share knowledgePrioritise work to meet the Service Levels documented in Technical Support Agreements (TSAs)Close ServiceDesk cases in a timely mannerOperationalSupport pre-sales activities within the scope of your experienceAttend customer sites as required to resolve issuesBe a highly motivated self-starter and team player, capable of working independently or as part of a team (supervising other staff is not expected in this role)Skills & ExpertiseEssentialFormal qualifications in a relevant field (e.g. BSc, Graduate Communications Engineer)Understanding of, and/or experience with, communications technologies and network management systems — IP/MPLS, WDM, SDH, PDH, microwave radio, etc.Computer literacy, with proficiency in Windows and Server environmentsExcellent interpersonal and communication skillsExcellent written and spoken EnglishWillingness and ability to travelA professional approach to workDesirable:Solid problem-solving skillsExperience in a customer-facing telecommunications support environmentKnowledge of database principlesFamiliarity with quality assurance and telecommunications standards (ISO ****, ITU, IEEE)
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📌 Graduate Communications Engineer (Melbourne)
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