The Business Systems & IT Specialist supports and maintains the technology that our company runs on.
The role covers end user IT support, identity and device management, CRM configuration, reporting, workflow automation and internal development.
The successful candidate will resolve day to day technical issues and deliver improvements to our core business systems.
This is a broad, hands‐on role suited to a technical generalist who is comfortable moving between support, systems configuration and development work, and who can prioritise independently across a varied workload.Key responsibilitiesManage the helpdesk queue and resolve technical issues for approximately 100 staffProvide first and second level support across hardware, software, connectivity and access issuesEscalate and track unresolved issues through to closureDeliver staff onboarding and offboarding, including device provisioning, account creation and access removalMaintain the device fleet and asset register, including procurement, replacement cycles and disposalSupport the telephony and communications platforms used across the businessAdminister user accounts, groups and access across Google Workspace,



JumpCloud and the wider SaaS environmentConfigure and maintain our CRM, including fields, layouts, workflows and module structureBuild and maintain reports and dashboards in our CRM's AnalyticsWrite SQL queries to support reporting requests from Sales, Operations and MarketingAbout youFour to six years experience in a technical role with demonstrated ownership of systems or infrastructureProficiency in SQL, with the ability to translate business questions into reporting outputsDemonstrated experience building workflow automations in a platform such as n8n, Make, Zapier or Zoho FlowExperience working with APIs, webhooks and JSON to connect systemsExperience working alongside a development team, including translating business requirements into technical specifications and testing delivered workAdministration experience with Google Workspace or Microsoft 365Experience with an identity or device management platform such as JumpCloud, Okta, Intune or JamfDemonstrated experience configuring a CRM platform, ideally Zoho, Salesforce or HubSpotExperience supporting end users in a helpdesk or service desk setting
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📌 Business Systems & It Specialist (Gold Coast)
🏢 seek.com.au
📍 Gold Coast