An established national property services organisation is seeking an experienced National Debt Collections Officer to take ownership of overdue accounts and support the continued improvement of its debtor management function.Reporting to the Director of Commercial Finance, this role will manage debt recovery activity across a national portfolio while maintaining professional and constructive client relationships.
You will work closely with senior leaders, finance teams and internal service lines to resolve account issues, reduce aged debt and strengthen collection processes.This is an excellent opportunity for an experienced collections or credit professional who is confident managing complex accounts, negotiating payment arrangements and providing meaningful financial insights.Key responsibilitiesManage overdue accounts and drive the recovery of outstanding debtsDevelop strategies to improve collection efficiency and reduce aged debtLiaise professionally with clients regarding outstanding invoicesInvestigate and resolve invoice queries and debt disputesNegotiate payment plans in consultation with senior stakeholdersMonitor agreed payment arrangements and follow up on noncomplianceEscalate matters for letters of demand, credit listing or legal recovery where requiredPrepare aged debtor reports, collection analysis and bad debt provisionsProvide insights and recommendations to improve the organisation's debtor positionIdentify opportunities to improve debt collection processes and reduce financial riskMaintain accurate records of all client interactions and recovery activitySupport internal and external financial audit requirementsEnsure all collection activities comply with relevant legislation,



privacy requirements and company policiesAn established national property services organisation is seeking an experienced National Debt Collections Officer to take ownership of overdue accounts and support the continued improvement of its debtor management function.Reporting to the Director of Commercial Finance, this role will manage debt recovery activity across a national portfolio while maintaining professional and constructive client relationships.
You will work closely with senior leaders, finance teams and internal service lines to resolve account issues, reduce aged debt and strengthen collection processes.This is an excellent opportunity for an experienced collections or credit professional who is confident managing complex accounts, negotiating payment arrangements and providing meaningful financial insights.Key responsibilitiesManage overdue accounts and drive the recovery of outstanding debtsDevelop strategies to improve collection efficiency and reduce aged debtLiaise professionally with clients regarding outstanding invoicesInvestigate and resolve invoice queries and debt disputesNegotiate payment plans in consultation with senior stakeholdersMonitor agreed payment arrangements and follow up on noncomplianceEscalate matters for letters of demand, credit listing or legal recovery where requiredPrepare aged debtor reports,



collection analysis and bad debt provisionsProvide insights and recommendations to improve the organisation's debtor positionIdentify opportunities to improve debt collection processes and reduce financial riskMaintain accurate records of all client interactions and recovery activitySupport internal and external financial audit requirementsEnsure all collection activities comply with relevant legislation, privacy requirements and company policiesTo succeed in this role, you will have:Previous experience in accounts receivable, credit control, collections or debt managementStrong knowledge of debt recovery practices and relevant Australian legislationConfidence managing sensitive conversations and negotiating payment arrangementsExperience handling debt disputes and escalating complex matters appropriatelyStrong analytical and reporting capabilityExcellent written and verbal communication skillsHigh attention to detail and accurate record keepingThe ability to manage competing priorities and work with stakeholders across a national businessA professional, ethical and solutions focused approachExperience managing hardship cases or exposure to formal legal recovery processes will be highly regarded.Why apply?
This role offers the opportunity to take genuine ownership of a national collections portfolio and directly influence the organisation's financial performance.
You will join a collaborative and well established business where your experience, commercial judgement and ideas for process improvement will be valued.If you are an experienced collections skilled looking for a role with national scope, senior stakeholder exposure and the opportunity to make a measurable impact, we would welcome your application.
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📌 National Debt Collections Officer (Sydney)
🏢 Talent Web Recruitment
📍 Sydney