RealCare Assist | Disability Support Services
RealCare Assist is seeking a highly organised, proactive and personableAdministration & Rostering Officerto join our team.
This is a key office-based role responsible for coordinating participant supports, maintaining staff rosters, assisting with payroll preparation, managing administrative requirements and providing professional communication to our participants, families, support workers and other stakeholders.
Working within the disability support sector can be fast-paced and unpredictable, so we are looking for someone who can confidently manage competing priorities, problem-solve when circumstances change and remain calm and professional under pressure.
About the Role
As our Administration & Rostering Officer, you will play an important part in the day-to-day operation of RealCare Assist.
You will work closely with management, office staff and our support worker team to ensure participant supports are appropriately coordinated and our administrative systems remain accurate, organised and compliant.
Your responsibilities will include:
Coordinating and maintaining staff rosters to meet participant support requirements
Managing roster changes, staff availability, leave and unexpected shift vacancies
Communicating with participants, families, support workers and other stakeholders regarding support arrangements
Recording, reviewing and reconciling staff timesheets in preparation for payroll
Responding to staff enquiries regarding rosters, timesheets and administrative processes
Maintaining accurate participant and employee records
Monitoring staff compliance requirements, mandatory training and certification expiry dates
Maintaining staff training and compliance registers




Assisting with the coordination of staff training and professional development
Supporting NDIS documentation, compliance requirements and audit preparation
Managing emails, phone calls, calendars, correspondence and general office administration
Maintaining accurate databases, filing systems and document control
Assisting management with reports, data collection and other operational requirements
Identifying opportunities to improve administrative and rostering processes
Participating in anafter-hours phone roster, including evenings and weekends, to assist with urgent staffing changes, participant cancellations and shift coverage when required.
About You
We are looking for someone who is organised, reliable and confident communicating with a wide range of people.
You will need to be able to think on your feet.
Rostering within disability support involves balancing participant preferences, staff availability, qualifications, continuity of care and unexpected changes.
The successful applicant will be comfortable finding solutions while maintaining a person-centred and professional approach.
Ideally, you will have:
Previous administration, rostering, scheduling or workforce coordination experience
Strong organisational and time-management skills
Excellent written and verbal communication skillsA professional and confident telephone manner
High attention to detail and commitment to data accuracy
Strong computer skills,



including Microsoft Word, Excel, Outlook and general database systems
The ability to manage multiple priorities and deadlines
Strong problem-solving skills and the ability to use initiative
The ability to maintain confidentiality when handling sensitive participant and employee information
A positive and skilled approach to working as part of a team.
Experience within theNDIS, disability, community services, aged care or health sectorwill be highly regarded, as will an understanding of NDIS compliance requirements.
What We Value
At RealCare Assist, our participants and employees are people first not numbers.
We are committed to providing person-centred supports that respect each participant's individual needs, preferences, choice and control.
We also recognise that providing quality supports relies on having a supported, reliable and professional workforce behind them.
We valuecommunication, accountability, teamwork, professionalism and continuous improvement, and we are looking for someone who shares these values.
Why Join RealCare Assist?
This position provides an opportunity to take on a varied role where no two days are exactly the same.
You will have the chance to build relationships with participants and staff, contribute to the improvement of our systems and processes, and play an important role in the continued growth of RealCare Assist.
If you are an experienced administrator or rostering professional who enjoys problem-solving, working with people and being part of a supportive disability services organisation, we would love to hear from you.
RealCare Assist
Person-centred support.
Professional service.
People who care.
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📌 Administration And Rostering Officer (Queensland)
🏢 Realcare Assist
📍 Queensland