Customer-focused role helping customers find the right hire solutions
Join a supportive team at our Regency Park location
Weekend work from home flexibility available as part of a rotating roster
About the role
We're looking for a Customer Service Agent to join our South Australian Support Branch team, based at Regency Park.
You'll be one of the voices of Kennards Hire, helping customers over the phone and via email with everything from equipment hire and quotes through to deliveries, logistics, breakdowns and general enquiries.
This is a role for someone who genuinely enjoys talking to people, solving problems and finding the best way to get things sorted.
You'll work closely with our branch network and operational teams to make our customers' jobs easy and deliver on our Every Customer a Raving Fan value.
No two conversations will be exactly the same.
You'll be responsible for:
Responding to customer enquiries over the phone and via email
Understanding what customers need and helping identify the right hire solution
Preparing equipment hire quotes and assisting customers through the hire process
Coordinating with our branches and operational teams around equipment availability, deliveries and logistics
Managing customer orders and updating hire schedules and customer information
Helping resolve customer issues, complaints and escalations
Supporting customers with equipment breakdown enquiries and troubleshooting
Following up with customers to confirm orders, services and other information
Identifying opportunities to recommend additional equipment and consumables
Completing the administration needed to keep customer hires running smoothly.
The role goes beyond simply answering calls - you'll take ownership of enquiries, work with the wider Kennards Hire network and find practical solutions for customers.
About you
You'll enjoy working in a fast-paced, customer-focused environment where you're speaking with different people throughout the day and juggling multiple priorities.
We're looking for someone who has:




Experience handling customer enquiries by phone and email
Strong verbal and written communication skills
A genuine customer-first mindset
Good problem-solving and negotiation skills
Confidence using systems and Microsoft Office
Strong attention to detail and the ability to prioritise and multitask
A flexible approach and ability to adapt when priorities change
Good administration and office-based skills
Most importantly, a genuine enjoyment of helping customers and solving problems over the phone.
Your roster
This is a full-time role with a rotating roster, so flexibility is important.
Weekday shifts may be 6:30am-3:00pm or 8:30am-5:00pm, with availability required for 7:30am-4:00pm weekend shifts on a rotating roster.
For rostered weekend shifts, there is flexibility to work from home, giving you the convenience of remote work while continuing to support our customers.
Join our team
You can always tell someone who works at Kennards Hire.
They'rewell-rounded, fair-dinkum and damn good at what they do.
Once you walk throughour door, we'll back you all the way with the tools and resources you'll needto succeed.
You'll be trusted as part of our family, supported to lead in manyways and have opportunities to develop and grow your expertise.
There's also a great range of employee advantages and rewards on offerincluding:
Allthe training and development you need to build a successful career with us
Pathwaysto pursue your career, nationally and internationally
Additionalfinancial benefits if you stay with us for more than five years (to saythanks for your loyalty)
Opportunityfor profit share
Greatemployee discount rates on our hire gear
Ourannual awards night, team BBQs and many other fun social events.
If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you!
So, whether you're starting out, switching roles,changing industries or ready to make your next career move, With Kennards HireYou Can.
#J-*****-Ljbffr

📌 Customer Service Agent (Adelaide)
🏢 Kennards Hire
📍 Adelaide