Field & Customer Service Operations Manager
We're looking for a dynamic and experiencedField & Customer Service Operations Managerto lead our energetic Customer Service and Field Service teams.
You'll have direct reports based at both of our Brisbane Distribution Centres —Karawatha and Brisbane Airport— and because your team supports ourhighly respected QSR partner restaurant sitesacross the state, you'll also spend time on the road visiting restaurants, supporting your team, and staying connected to what's happening on the ground.
This is a hands‐on leadership role where you'll keep communication flowing, build robust relationships, and ensure we're delivering consistently great service while driving performance and continuous improvement across a busy, fast‐moving operation.
About the Role
Lead, develop and coordinate Field Service activities in QLD, ensuring the team are progressive, proactive, and responsive to client needs and managed in line with business competencies
Develop strong team relationships, fostering positive relationships with stakeholders and cross-functional teams
Foster and maintain a positive relationship with the client at all levels and complete planned visitation schedules in accordance with service level agreements
Assess restaurant storage requirements and capabilities and recommend appropriate improvements
In conjunction with management and the Quality Assurance (QA) Team, ensure compliance with all QA, food safety and related programs to maintain product integrity and food safety
Assist restaurant managers (customer) with delivery management issues such as delivery windows,



agreed delivery methods and follow up/investigate complaints concerning deliveries
Conduct health checks, delivery observations, back-office maintenance, and ad hoc visits
Assist with the implementation, monitoring and resolution of company credit notes and contribute as an active member of the product recovery team
About You
Proven experience leading a team in Client Relationship or Account Management roles preferably within the FMCG/Food / Retail industry
Ability to connect and motivate a diverse team through inclusive people management principles
Possess awareness of WHS requirements
Ability to engage with all levels of key internal and external stakeholders
Intermediate to advanced IT skills and proficiency in Microsoft Office Suite
Be a self-starter who can manage your own time and prioritise your workload in a fast-paced environment
Regional / overnight stays may be required from time to time
Must hold a current drivers' license and have a good driving record
Ability to meet the role requirements and undertake pre-employment medical (including Drug and alcohol) testingand police clearance
What we Offer
Competitive salary and fully maintained company vehicle
Employee Assistance Program (EAP)
Quarterly and annual recognition awardsFree onsite parking




Paid parental leave
Volunteer leave
Ongoing Training and career development opportunities
Being part of a global organisation committed to sustainability and innovation
About Martin Brower
At Martin Browerwe are proud to be a leading global Supply Chain Solutions provider for large scale restaurant chains.
From our global supply network and distribution centres and into our customer's hands, Martin Brower takes supply chain management personally.
Martin Brower does more than procure and move product, we create and deliver smart insights by collaborating and innovating every link in the supply chain.Within ANZ, Martin Brower has a network of distribution centres across all major capital cities, and we are well known for setting new standards for on‐time delivery, dependability, efficiency, safety and sustainability.
We are driven by our shared C.A.R.E.S values.
These are woven into the fabric of our culture and guide everything we do and ensure an unparalleled experience and environment for our people.
We value the unique contributions of each and every member of our diverse Martin Brower family.
Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, or disability status.
This is an prospect to be part of an outstanding work environment, in a global company who invests in their people, training and development with a focus on diversity and internal promotion.
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📌 Field & Customer Service Operations Manager (Queensland)
🏢 Martin Brower
📍 Queensland