Job Description

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Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality.

From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

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EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent Collectionand Australia’s most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities /n

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- Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.

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- Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.

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- Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.

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- Maintain accurate reservations, room rates, packages,



and local area knowledge to confidently assist guests and maximise service quality.

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- Uphold hotel policies, WH&S; standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

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What You’ll Bring /n

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- 1+ years of experience as a GSA in a hotel or similar role.

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- Proven ability to deliver warm, professional, and efficient guest service

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- Strong communication skills and attention to detail.

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- Experience in front office operations including check-in/out and handling guest accounts.

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- Ability to build robust relationships with other departments in the hotel

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- The ability to deal with multiple requests at once and maintain a high level of service.

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- Familiarity with reservation systems and booking procedures.

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How You Work /n

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- Daymaker ethos — no one’s too big for the small things.

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- Hands-on and non-hierarchical — leads from the front.

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- Resilient and solutions-focused — stays calm, moves fast.

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Perks from Day One /n

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

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- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.

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- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.

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- Seasonal perks at Thredbo.

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- Rapid career growth across our hotel & entertainment network.

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- Paid parental leave; community & volunteering opportunities.

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📌 Casual Guest Service Agent - Rydges Cronulla (Tamworth)
🏢 Rydges Hotels and Resorts
📍 Tamworth