Interchange Bench is currently recruiting for an experienced Client Relations Officer to join one of Melbourne's most highly regarded animal hospitals.
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This is a frontline customer service and administration role where you’ll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a professional, compassionate and efficient experience.
About the role /n
You’ll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.
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Key responsibilities will include:
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- Greeting clients and responding to enquiries face-to-face, by phone and email
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- Booking, confirming and managing appointments
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- Providing clients with relevant information before and after appointments
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- Supporting clients who may be distressed, emotional or grieving
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- Managing customer concerns and complaints professionally
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- Processing payments, deposits and payment plans accurately
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- Maintaining accurate client and patient records
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- Assisting with basic animal handling where required
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Interchange Bench is currently recruiting for an experienced Client Relations Officer to join one of Melbourne's most highly regarded animal hospitals.
/n
This is a frontline customer service and administration role where you’ll be one of the first points of contact for clients, supporting them through both routine and emotionally sensitive situations while helping ensure a professional, compassionate and efficient experience.
About the role /n
You’ll work closely with clients, veterinary teams and internal departments to manage enquiries, appointments, payments and general administration.
/n
Key responsibilities will include:
/n
/n
- Greeting clients and responding to enquiries face-to-face, by phone and email
/n
- Booking, confirming and managing appointments
/n
- Providing clients with relevant information before and after appointments
/n
- Supporting clients who may be distressed, emotional or grieving
/n
- Managing customer concerns and complaints professionally
/n
- Processing payments, deposits and payment plans accurately
/n
- Maintaining accurate client and patient records
/n
- Assisting with basic animal handling where required
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About you /n
We’re looking for someone who brings empathy, professionalism and robust customer service capability.
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You will ideally have:
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- Experience in a busy frontline customer service role
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- Excellent written and verbal communication skills
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- Strong customer focus and interpersonal skills
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- Confidence managing competing priorities
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- Strong problem-solving and conflict-resolution skills
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- An empathetic and supportive approach
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- Good computer literacy and confidence
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- A genuine interest in animal welfare.
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Experience within a veterinary clinic, animal hospital, animal shelter or similar environment would be highly regarded, but is not essential.
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If you’re an organised and empathetic customer service qualified looking for a meaningful role in the animal care sector, we’d love to hear from you!