New short-term prospect for an experienced Receptionist in North Brisbane. Your new company Hays is partnering with a well-regarded healthcare service provider seeking an experienced Administration Officer & Receptionist to support a busy Allied Health clinic.
This opportunity is ideal for a customer-focused administrator who enjoys working in a fast-paced environment and delivering exceptional service to clients and healthcare professionals.
What you’ll need to succeed /n
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- Previous experience in a reception, administration, customer service, or medical administration role
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- Strong communication and interpersonal skills
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- Excellent organisational skills and attention to detail
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- Ability to manage competing priorities in a busy environment
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- Confidence using databases, Microsoft Office, and appointment scheduling systems
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- Experience within healthcare, allied health, medical, or community services environments will be highly regarded
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Client Service /n
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- Welcoming clients and providing a professional front-of-house experience
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- Managing inbound phone calls and responding to client enquiries
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- Monitoring shared inboxes and call registers, ensuring timely follow-up
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- Promoting Allied Health services and providing information to clients
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- Liaising with medical practitioners,
allied health professionals, and health funds
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- Escalating enquiries and requests to the appropriate team members when required
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- Managing client feedback and maintaining positive client relationships
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- Scheduling appointments and coordinating clinician calendars
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Administration /n
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- Processing payments, receipts, invoicing, and third-party billing
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- Maintaining banking records and completing daily reconciliations
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- Assisting with weekly banking activities
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- Updating and maintaining accurate client records and databases
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- Reviewing clinician schedules and actioning booking requests
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- Managing payment schedules and membership records
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- Processing DVA and related service invoicing
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- Ordering office and clinic supplies
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- Assisting with the overall presentation and organisation of the clinic
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What you’ll get in return /n
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- Attractive hourly rate
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- Part‑time hours, Tuesday to Friday, 8:00am to 4:00pm
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- Initial 2-week assignment with immediate commencement and potential to extend
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- Opportunity for extension based on business requirements
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- Potential pathway into a permanent full‑time position