Job Description

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Are you a master of first impressions with a passion for hospitality and people?

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Pullman Sydney Airport is seeking a Full-Time Front Office All-Rounder to join our friendly and agile Front Office team. In this varied role, you will support a range of Front Office operations while delivering exceptional and personalised guest experiences from arrival through to departure.

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Located just moments from Mascot train station, our hotel offers a supportive, inclusive and engaging workplace where you can develop your skills and grow your hospitality career.

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At Accor, we are more than a Pacific leader we welcome you as you are. We support your growth, encourage learning and help you find purpose in your work.

Job Description /n

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- Deliver exceptional, personalised and engaging guest service in line with Pullman service standards

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- Manage guest check-ins, check-outs and account enquiries using Opera PMS

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- Assist with reservations, switchboard calls and general Front Office administration

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- Respond to guest enquiries, requests and concerns positively and promptly

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- Support concierge, reception and other Front Office duties as required

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- Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience

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- Maintain accurate guest records, handovers and daily Front Office documentation

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- Promote hotel facilities, services and Accor loyalty programs

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Qualifications /n

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- A genuine passion for hospitality and creating memorable guest experiences





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- Previous Front Office, reception or customer service experience is preferred

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- Experience using Opera, Fidelio or HOTSOS is highly regarded

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- Strong communication, organisation and problem-solving skills

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- A positive attitude with the ability to work effectively within a team

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- Immaculate grooming and professional presentation

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- Full Australian working rights

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- Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays

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Additional Information /n

At Accor, we believe Hospitality is a Work of Heart.

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By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Benefits Your Way /n

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- Work alongside experienced hospitality leaders.

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- Endless career opportunities across Accor's global network.

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- Discounted accommodation and Food & Beverage worldwide from day one.

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- Complimentary car parking and dry cleaning.

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- Annual Service Recognition and Accor Tenure Milestone celebrations.

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- Industry-leading leave policies.

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- Access to the Accor Employee Assistance Program.

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- Exclusive Accor partner benefits and discounts.

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Our Commitment to Diversity & Inclusion /n

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.

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📌 Front Office All-rounder (Adelaide)
🏢 Nearheal(trading as Nearheal
📍 Adelaide