Do you want to work in one of Australia's leading organisations providing treatment and rehabilitation to torture and trauma survivors; that's quality focused, diverse & committed to making a difference in the lives of vulnerable people in communities.

Come & join us!

THE ORGANISATION

STARTTS is a not-for-profit Affiliated Health Organisation focused on providing a broad range of services to refugees in NSW. The focus of STARTTS approach is on building capacity and empowering people and communities to take control over their own lives, using a strengths-based approach and building on individual, family, community and cultural strengths.

OUR COMMUNITMENT TO DIVERSITY, EQUALITY, AND INCLUSION

STARTTS is committed to equal employment opportunities and welcomes applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities, culturally and linguistically diverse communities, LGBTIQA+ individuals, and others who reflect the diversity of our society.

LET'S TALK ABOUT THE PROSPECT

Casual Community Living Supports Refugee (CLSR) Bi-cultural Assistant Client Support Workers will be expected to participate in delivery of intensive psychosocial supports for mental health including: assistance with teaching daily living skills including self-care, personal hygiene, cleaning, shopping, financial management, cooking and using transport; support attending appointments with clinical services and other health or welfare services; support with engagement in recreational activities and community integration. These psychosocial supports can be delivered in an individual or group setting.

Positions are available in Newcastle, Armidale, Coffs Harbour, and Sydney metro





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ESSENTIAL REQUIREMENTS:

Diploma (or Certificate with significant experience) level qualification in casework, social welfare or other relevant disciplines or significant lived and work experience.

Demonstrated understanding of mental health issues affecting refugees and asylum seekers and the effects of torture on individuals, young people, families, and communities.

Knowledge of the cultures and health needs of their community.

Demonstrated experience in group facilitation with people from refugee and refugee-like backgrounds.

Fluency in a relevant community language (e.g., Arabic, Dari, Hazaragi, Rohingya, Swahili, Tamil, Kurmanji, Assyrian) and relevant lived experience.

Demonstrated experience in providing direct practical support to clients such as assisting in shopping, food preparation, social activities, and utilising public transport.

Effective oral, written & interpersonal communication skills and proficiency in the use of Microsoft Office, as well as the ability to work independently and as part of a multidisciplinary team within a multicultural environment;

NSW Driver's Licence and access to a comprehensively insured vehicle.

HOW TO APPLY

If you are excited by this opportunity we look forward to receiving your application.

To start your journey to your career at STARTTS,



select apply, and address the criteria questions.

For support in completing your application, refer to the .

For specific questions, you can contact Reza Rayan at

Closing Date: 11 October 2026

PERKS & BENEFITS

- Employment with attractive leave entitlements including 14 weeks paid parental leave, 4 weeks' annual leave and paid Accrued Day Off (ADO) (full-time employees only) and other entitlements.
- Salary packaging options that reduce your taxable income and increase your take-home pay.
- Great education opportunities through our Training department.
- Access to our Employee Assistance Program (EAP) for staff and family members.
- Discounted gym memberships with a Fitness Passport.
- Active Social Club
- Potential access to Fleet cars
- Flexible hybrid work.

VACCINATION REQUIREMENTS

**This role is a Category A role. It is mandatory for Category A workers to meet and maintain the vaccination criteria (as per the current NSW Health and STARTTS policies).

Vaccination and/or assessment is required for Category A workers for the following transmissible diseases - measles, mumps, rubella, hepatitis B, varicella (chickenpox), diphtheria, tetanus, pertussis (whooping cough), influenza and tuberculosis.

COVID19 vaccination is strongly recommended, but not a requirement for employment.

If successful you must provide evidence of vaccination and/or assessment.

Should you not be able to comply with vaccination requirements before your commencement date, the offer of employment may be withdrawn.

If you have a medical reason for why you cannot be vaccinated, a medical contraindication evidence will be required.

📌 CLSR Bicultural Assistant Support Worker (Newcastle)
🏢 NSW Health
📍 Newcastle