Join a team that supports recovery with compassion and expertise across NSW Ambulance.

Employment Type: Permanent Full-time
Salary Range: $118,821 - $140,201 per annum + Super & Benefits (Health Mgr Lvl 2)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park with the option of flexible workplace arrangement.
Closing Date: 11:59 PM, Sunday 18 October 2026.

Why You'll Love Working With Us

- Salary packaging options to increase your take home pay up to $9,000, plus additional meal and entertainment options.
- Up to 12 allocated days off each year for full-time employees, in addition to annual leave.
- Contribute to the health and wellbeing of frontline emergency service professionals.
- Grow your opportunities within one of Australia's largest public sector health organisations.
- We support your healthy work-life balance with flexible work arrangements + fitness passport that allows you to access multiple 24/7 gyms, swimming pools, fitness centres, and leisure centres across Australia.

About the opportunity

As a Recovery Partner, Tail Claims, you will play a pivotal role in ensuring the success of workplace rehabilitation and injury management programs across NSW. You will guide and support injured workers, managers and key stakeholders through all stages of the workplace rehabilitation process, with a strong focus on sustainable recovery at work outcomes and reducing claim duration.

This is an opportunity to make a meaningful impact within a high-performing emergency services organisation committed to health, safety and wellbeing.

About you

We are looking for candidates with the below experience and capabilities:

- Demonstrated experience in the development and implementation of claims management strategies to improve return to work outcomes, especially in the area complex long term claims.
- Demonstrated understanding of change of goal, vocational redeployment and job seeking strategies within the context of workers compensation.
- A general passion and empathy for working with people recovering from physical and/or psychological injury, complimented with a knowledge of evidence-based treatment practices to aide this.
- A comprehensive understanding of workers compensation,



injury management return to work ideally in a Healthcare or First Responder context and the commitment to identifying ways to reduce claim duration and cost.
- High level verbal and written communication and interpersonal skills with proven ability to work effectively with all internal and external stakeholders, influence and drive outcomes and to work as part of a team or independently without supervision.
- Ability to provide high level advice which is consistent with business goals and strategic objectives.
- Demonstrated effective time management, prioritisation and decision making skills using strategic thinking for positive outcomes in Return to Work and Injury Management.
- Sound knowledge of and demonstrated experience in applying the principles of the Workers Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998.
- An enthusiasm for contributing to a team of diverse skill and backgrounds working together for exceptional delivery of service as a business unit.

How to Apply

Please respond to the two questions below (Maximum 4000 characters per question) and submit your responses along with your CV and any other required documentation.

Question 1: Sometimes barriers and challenges appear in work situations which require developing a unique approach. Provide an example of a time when you were able to develop a different problem-solving approach and what the result was.
Question 2: If you inherited a portfolio of long term complex claims with limited progress, how would you prioritise and approach improving outcomes?

Need Further Information

- If you have any questions about this role, please contact Kym Lumsden via
- Please refer to the

for further information.

Please refer to the for further information

Additional Information

- Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same,



or other locations, that are at the same grade and capability level.
- Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
- Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.
- If you are currently a Paramedic or in a role that is covered by the NSW Ambulance Death and Income Protection Benefits (State) Award 2022, please ensure that you have sought advice prior to accepting this position. For further information please contact Paramedic Insurance via [email protected]

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via - or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit

If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via .

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at

Child Safe Employment

NSW Ambulance is dedicated to fostering a child-protected environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

📌 Recovery Partner Tail Claims (Sydney)
🏢 NSW Health
📍 Sydney