Bendigo Kangan Institute (BKI) invites applications for a newly created Manager Customer Service to shape frontline services across metro and regional campuses. Reporting to the Head of Customer Service, you will lead three Team Leaders and oversee customer and student enquiries, call centre and campus counter services.
You will drive a consistent service model, use data to optimise demand and resource allocation, ensure compliance and risk controls, and partner with Education Delivery to
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📌 Senior Customer Service Leader (Melbourne)
🏢 Bendigo Kangan Institute
📍 Melbourne
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