GT Insurance is seeking an experienced Workforce Planning skilled to lead forecasting, capacity planning, scheduling and reporting for its contact centre and claims operations. Reporting to the Chief Operations Officer, you will develop short-, medium- and long-term forecasts, drive data-driven decisions and partner with senior leaders to align resources with business objectives.
The role requires strong analytics, advanced Excel and Power BI skills, and experience with telephony or contact
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📌 Head of Workforce Planning & Forecasting (Brisbane City)
🏢 GT Insurance
📍 Brisbane City
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