Onsen is a modern wellness house where Japanese thermal traditions meet contemporary performance philosophy. Born on a legacy site in Sydney, we are a sanctuary of restoration, refined strength, and high-level community. This is wellness as ritual. Precision in practice. Revenue through relationship.

The Role

As a Front of House Specialist, you drive membership sales and deliver an elevated welcome. You manage prospective leads, host high-converting tours across our thermal pools, gym, and Pilates studios, and seamlessly convert inquiries into long-term members.

Key Responsibilities

- Sales & Conversion: Lead site tours, present membership tiers, handle objections, and close sales to meet monthly enrollment targets.
- Pipeline Management: Proactively follow up on inbound inquiries, manage member referrals,



and maintain accurate records in our CRM.
- Front of House Standards: Manage guest check-ins, maintain immaculate visual reception standards, and ensure complete account accuracy.

About You

- Proven background in front-of-house sales, membership acquisition, or revenue-focused luxury hospitality.
- Confident closer comfortable presenting high-tier pricing with refined, non-aggressive communication.
- Driven by transparent sales targets, pipeline conversion, and brand precision.

What We Offer

- Base salary + uncapped sales commission.
- Complimentary house membership
- Clear progression into commercial leadership.

#J-18808-Ljbffr

📌 Membership Advisor – Front of House (Sydney)
🏢 Housed Australia
📍 Sydney