Cumberland City Council is seeking a motivated leader to head the Customer Experience team. You will drive high-quality end-to-end customer journeys across Council call centres, front counters, and service centres, fostering a culture focused on service excellence.
The role demands proven leadership, change management, and solid communication to deliver improved outcomes for residents and internal stakeholders.
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📌 Customer Experience Team Lead - Community Impact (Sydney)
🏢 Cumberland Council
📍 Sydney
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