Contour Education in Melbourne is seeking a frontline customer support specialist to take the hardest calls, resolve escalations across phone, email and SMS, and ensure families aren’t required to repeat themselves. You’ll triage, route, and close issues, improving processes and keeping detailed records.
The successful candidate will manage high-pressure scenarios with a warm, explicit phone manner and strong written communication, while leveraging HubSpot and AI tools in a hybrid post across Glen
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📌 Senior Support Navigator - Hybrid, Extra Leave (Melbourne)
🏢 Contour Education
📍 Melbourne
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