Standards Australia seeks a customer experience qualified to improve end-to-end customer journeys using human-centred design. You will research needs, map current and future journeys, and translate insights into practical service improvements through testing with users and stakeholders.
The role emphasizes collaboration, workshops, and evidence-based recommendations to drive transformation across services and interactions.
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📌 Customer Experience & Service Design Specialist (Sydney)
🏢 Standards Australia
📍 Sydney
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