EB Pearls in Sydney is seeking a Customer Service Manager to own the client experience across our Delivery Pods, setting standards, coaching team members, and stepping in when service quality is on the line. You will work with UX/UI designers, engineers, and product analysts to ensure clients feel supported and heard at every stage, while building plays, SLAs, and processes that keep delivery predictable.
If you thrive in a structured, supportive workplace and are ready to coach a
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📌 Client Experience Leader (Sydney)
🏢 EB Pearls
📍 Sydney
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