ClickSend, part of Sinch, is seeking a Customer Service Team Leader to guide the support team in delivering high‑quality customer interactions. You will drive KPIs, coach agents, and manage escalation paths while maintaining a positive, cooperative culture across remote teams.
You will monitor chats, emails, and knowledge base quality, and report performance metrics to the Customer Success Manager. Fluency in English is required.
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📌 Remote Customer Support Team Lead (Western Australia)
🏢 Sinch
📍 Western Australia
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