Optus in Australia is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support for a large government client. You’ll own escalated issues, support change and incident processes, and collaborate with customer and internal teams to ensure stability and outstanding customer experience.
The role requires in office work with a 24x7 rotating roster. Responsibilities include updating ServiceNow records, executing MACs, coordinating with vendors, and contributing
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📌 Cloud Contact Centre Specialist 24/7 Support (Townsville)
🏢 Optus
📍 Townsville
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