Are you an experienced, self-motivated professional with a passion for hospitality?

Novotel Sydney Parramatta is currently hiringGuest Service Agents to join our dynamic team.

Located just minutes from Parramatta CBD, our hotel caters to a diverse mix of business and leisure travelers. As a Guest Service Agent, you will play a vital role in creating exceptional first impressions and ensuring a seamless guest experience from arrival to departure.

Key Responsibilities:

- Provide a warm and professional welcome to all guests during check-in and check-out.
- Handle guest inquiries, requests, and concerns promptly and effectively.
- Manage reservations, room allocations, and guest profiles using the hotel system.
- Maintain accurate records and ensure all guest information is handled with confidentiality.
- Work collaboratively with other departments to ensure a smooth and consistent guest experience.
- Adhere to all guest service standards, policies and procedures.

What We're Looking For:

- A proactive, responsible,



and adaptable attitude with a solid work ethic.
- Previous experience in a housekeeping or similar role in the hospitality industry.
- Exceptional customer service skills and a friendly demeanor.
- Strong organizational and time management skills with attention to detail.
- Excellent problem-solving and communication abilities (both written and verbal).
- A commitment to workplace safety and compliance standards.
- Professional personal presentation and grooming.

What You'll Bring to the Role:

- A warm, welcoming personality that enhances the guest experience.
- A keen eye for detail and commitment to high service standards.
- Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.

If you're ready to be part of an energetic team and deliver outstanding hospitality experiences, we'd love to hear from you!

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📌 Guest Service Agent (Parramatta)
🏢 Novotel
📍 Parramatta