The Royal Australian College of Surgeons (RACS) seeks a senior executive to lead the member experience and growth agenda, owning the full lifecycle from onboarding to ongoing engagement. You will review current journeys, design a fit-for-purpose operating model, governance, and capabilities to elevate value for members across channels.
Reporting to the CEO, you will partner with Leadership and the CRM team to implement measurement, NPS and retention metrics, simplify processes, and drive