Firmus Technologies seeks a Service Delivery Manager to own incident and change management across our AI infrastructure portfolio. You will lead major incidents, coordinate runbooks, and drive production readiness with engineering teams while reporting on service health and reliability.
The role requires robust ITSM discipline, governance mindset and experience in 24/7 operations within a cloud/hyperscaler context. Based in AU or SG with travel to Australia sites.
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📌 AI Infrastructure Incident & Change Lead (Sydney)
🏢 Firmus Technologies
📍 Sydney
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