Job Description
The role will provide support to users and stakeholders both internal and external to the Department of Education.
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Key responsibilities
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Coordinate the Help Desk team members in their daily duties of attending to users and workload.
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Oversee day-to-day teams' operation and performance in managing user calls and queries.
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Provide regular operational reporting across IT Service Management and telephony.
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Contribute to the development of system documentation, processes and knowledge.
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What you need
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Experience in People leadership, mentoring and supporting a team in IT Service Delivery.
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Experience with debugging, triaging, and testing.
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Experience with SQL database.
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📌 Ece Helpdesk Team Lead Victoria
🏢 Department Of Education
📍 Victoria
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